Delivery Information
Last updated: March 2026.
Free delivery on all orders. Dispatched from our UK warehouse within 1-2 working days.
Delivery Options
| Service | Estimated Delivery | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2-5 working days | FREE |
| Royal Mail Tracked 24 (Family Pack orders) | 1-3 working days | FREE |
Delivery times are estimates and may vary during busy periods such as bank holidays. Working days are Monday to Friday, excluding UK public holidays.
Order Dispatch
All orders are dispatched from our UK warehouse within 1-2 working days of your order being placed.
Orders placed before 2pm on a working day are typically dispatched the same day. Orders placed after 2pm, or on weekends and public holidays, will be dispatched on the next working day.
You will receive an order confirmation email immediately after placing your order. Once your order has been dispatched, you will receive a second email containing your Royal Mail tracking number.
Tracking Your Order
Once your order has been dispatched, you will receive an email with your Royal Mail tracking number. You can use this number to track your delivery on the Royal Mail website.
Please allow up to 24 hours for your tracking information to update on the Royal Mail system after you receive your dispatch confirmation email.
If you have not received your tracking number within 3 working days of placing your order, please contact us at support@thermaflexreflief.fit.
Delivery Coverage
We currently deliver to UK mainland addresses only.
Unfortunately, we are unable to deliver to the following locations at this time:
- Northern Ireland.
- Scottish Highlands and Islands.
- Isle of Man.
- Channel Islands.
- BFPO addresses.
We are working to expand our delivery coverage. Please check back for updates.
Delivery Issues
If your order has not arrived within the estimated delivery timeframe, please take the following steps:
- Check your tracking number on the Royal Mail website for the latest update.
- Check if a delivery attempt was made and a card was left by the courier.
- Check with neighbours in case the parcel was left with them.
If you are still unable to locate your parcel, please contact us at support@thermaflexreflief.fit with your order number and we will investigate on your behalf.
Contact Us
For any delivery queries, please get in touch with our customer support team:
Email: support@thermaflexreflief.fit
ThermaFlex Health Ltd, Unit 7, Meridian Business Park, Leicester, LE19 1WZ.
Company No: 14829301. VAT: GB 412 893 720.